What is Quality?

December 4, 2006

We use the word ‘Quality’ very often, like Quality of service is not good, the shirt is of bad quality, quality of governance is going down, you need to improve the quality of food…and many more like this, but have we ever thought of this word Quality what do we mean by it..as per me “Quality is a comparison of the output and the  perceived expectation” if someone exceeds your expectation, you say Quality is good and even a good product if dont meet your expectation is of bad quality hence for a product service, there are some who will say quality is good and some will say its bad depending on their expectation level.

ASQ refers to quality as a “collection of powerful tools and concepts that are proven to increase customer satisfaction, reduce cycle time and costs, and eliminate errors and rework. ” but i would like to add here that who measure the satisfaction, reduction, elimination in the above definition, it is customer. So to meet Quality level either you have to build the product as per customer expectation or set the right expectation.

i am in process of writing it…thanks for your interest

What is a Process?

December 4, 2006

If you search internet, you will get many definitions..the one which i felt sums them all is from wikipedia..

“Process (lat. processus – movement) is a naturally occurring or designed sequence of operations or events, possibly taking up time, space, expertise or other resource, which produces some outcome. A process may be identified by the changes it creates in the properties of one or more objects under its influence”

If we talk of basics, process is a series of activities that takes an input, adds value to it and produces an output for a customer

So as a Quality professional you should always look for Input, Value addition/subtration & Output in any activity. 

Ohh no!..here one more term popped up and we all think we know it but thats only superficial knowledge, let’s discuss this term in the next post or click here QUALITY